Full Report Available on LeadDesk.com
Worked with Bjarte Lyssand of Customer Trends in Norway. We built a comprehensive survey for customer service leaders around Europe, collected responses, and used some of LeadDesk's own data and Customer Trends' previous research to create a report for Customer Service decision makers across Europe.
The report was translated into multiple languages, as well as a for-print design, used as part of the company merchandise given out to key decision makers at events.
This was LeadDesk's first report based on primary research and our own data. According to salespeople, it made a big difference, particularly in how the company was viewed in Enterprise sales efforts.